What We Do

We deliver practical, real-world solutions that improve operations, strenghtens teams and increase profitability. You are not just hiring a consultant, you are partnering with someone who is hospitality

Chef‑Led Menu Engineering

We work with top chefs who step in to review and refine:

• Menu balance and dish selection

• Costing and GP optimisation

• Supplier pricing and purchasing strategy

• Production flow and kitchen efficiency

• Seasonal opportunities and signature dishes

This service ensures your menu is profitable, practical, and perfectly aligned with your concept — without increasing labour or operational costs.

New Concept Launch Support

For new venues or rebrands, Eleven provides:

• Menu creation with chef collaboration

• Operational setup and systems

• Staff onboarding

• Supplier selection

• Opening‑week support

A complete launch framework built on clarity and consistency.

Wine & Supplier Strategy That Works

Eleven partners with cost‑effective, quality‑assured merchants, giving your venue access to:

• Better drinks & food margins

• Higher quality products

• More reliable stock

• Reduced waste

• Stronger pairing opportunities

• Smarter purchasing decisions

This service improves profitability without raising prices or changing your team.

Operational Audit &

Action Plan

A complete, structured review of your venue, including:

• Service flow and table management

• Staff roles and communication

• Guest experience consistency

• Menu performance and margins

• Operational standards and systems

You receive a clear, step‑by‑step action plan designed to improve efficiency, reduce chaos, and increase revenue

Legal Compliance Support

Eleven ensures your venue meets all UK food safety and operational requirements, including:

• Food Hygiene Regulations 2006

• Food Safety Act 1990

• Allergen Regulations (Natasha’s Law)

• Health & Safety at Work Act

• First‑Aid compliance & needs assessment

• Environmental Health Officer (EHO) expectations

• Licensing guidance (where applicable)

Everything is delivered in clear, simple, practical systems your team can follow every day.

Team Training & Leadership Development

Your team is your biggest asset — and your biggest opportunity.

Training includes:

• Service standards

• Upselling techniques

• Guest experience consistency

• Communication routines

• Leadership coaching for managers

• Table management and flow

For Venues Facing:

• Mixed or poor reviews

• Staff issues

• Inconsistent service

• Low profitability

• Operational chaos

Eleven delivers fast, focused intervention to stabilise the business and rebuild standards.

Bank Accounts & Tills Setup

Financial clarity is the backbone of a successful venue. Eleven sets up banking, tills, payment systems, and reporting so owners stay fully in control.

• Business bank account structure

• EPOS & till configuration

• Card machine & payment setup

• Daily cashing‑up routines

• Staff access levels

• Fraud‑prevention procedures

• Weekly & monthly reporting

• Accounting software integration

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